In the GCSC classroom simulation, each student is a working member of the General Case Study Company. This page contains the table of contents of the "Employee Handbook," which provides all information and resources needed to perform satisfactorily in their roles. The hyperlinked portions of the Table of Contents lead to PDF documents where selected material may be viewed.

The instructor, and the students, should bear in mind that GCSC is not a role play. Rather, it is a real — although temporary — organization in which each individual performs real work and receives real compensation in the form of real currency of real value. During GCSC's production periods, the student is not "playing" the role of anyone; rather, he/she is truly being him/herself in a real workplace. See laboratory learning for more discussion of this powerful method of learning.

Section 1: Understanding our company
Our Mission     1
Organization chart     2
Job descriptions     3
Compensation policy     7
Production schedule     9
Production equipment list     12

Section 2: Understanding our customer
Customer memorandum     15
Contract     17
Quality standards     21
Checklist of common errors     24
Models for analysis     26

Section 3: Knowledge resources
The Managing Differences Learning Test     29
    MDLT answer sheet     39
Chapter reprint: Managing Organizational Conflict    41
    Analysis worksheet     62
Dana Measure of Financial Cost of Conflict     63
    Cost estimation worksheet     69
How to give and receive interpersonal feedback     70

Section 4: Understanding the laboratory
Welcome letter     73
Orientation to laboratory learning     75
On running for president     78