I am amazed at how much I learned by this hands-on experience. The knowledge I took away from the simulation about myself and about people in general is priceless. Who would have thought that a bunch of graduate students in a summer course could be responsible for creating so much knowledge that can immediately be used to improve real world working conditions? Conflict management was an incredibly educational course, one that I will never forget!
~ Annemarie Dobler, Cytec Industries

One of the few classes that you can actually use in real life. 
~ Mark Hellewell, Systems Analyst, Electronic Data Systems

A business school without your course in managing conflict will not properly prepare students for the business world.
~ Manuel Nuñes

The learning lab was fantastic! A great way to learn! I highly recommend this course.
~ Linda E. Mahoney, RN, BSN, St Mary's Hospital, Waterbury, Connecticut

Conflict Management was the most enlightening graduate course I have ever taken.
~ Janice Bartis

"Managing Organizational Conflict" has been an invaluable experience for me. Dr. Dana is extremely well versed in the field.
~ Virginia Napiello, RN, BSN, St Mary's Hospital

[This] course was a challenging, interesting, and creative learning experience.
~ Nancy Moschella, RN, BSN, Oncology Outpatient Department

This is an essential course for all people in management positions. Excellent course!
~ Dawn Bunting, Unit Director

A dynamic "hands-on" approach to learning conflict management skills.
~ Kathleen Wietak, Resource Coordinator

I was amazed at how much I learned without being taught directly by the teacher.
~ Theresa Kenney, Manager, Travelers Realty Investment Co.

I found the course to give me principles and techniques that I can use not only in my professional life but in my personal life as well.
~ Paula Bowley, Unit Supervisor

The conflict management course taught by Professor Dana is a powerful tool that all managers and employees should know.
~ Jean Luc Briastre, Ecole des Cadres d'Entreprise, Paris, France

Having been a manager for several years, I found Dr. Dana's course very real. I'll be able to handle future conflicts better.
~ Maria Bonaiuto, RN

This class has been the most interesting and useful course I have taken in my educational history.
~ Stacy B. Gray

This has been an extremely useful and interesting course. If more supervisors had access to this process, there would be fewer crises at work.
~ Patty Desmond

What I have learned with you will help me manage my relationships in the workplace as well as in my family.
~ Elysabeth Rodriguez

Thanks for an excellent learning experience.
~ Mike Sample, Regional Sales Manager, Cadbury Beverages

I have learned from this class that mediation can be effective, and have also learned that there are situations that I should keep away from.
~ William Sesko, Systems Administrator, Aetna Insurance

I am truly amazed at how much I learned without even realizing it!
~ Sara Yandell, Jacobs Vehicle Systems

A GREAT course!
~ Bonni L. Horwitz